Exchanges

The deadline for exchanging an item is 30 days from receipt.

The customer will bear the cost of shipping the product to be exchanged and Persea will send the new product free of charge.

The exchange option is available in mainland Spain and France.

The products to be returned must be in perfect condition, unused and with their respective labels (if any).

Sale and outlet products do not have exchange.

Procedure:

• Send the product with its original packaging to the address:

• C/ Carretes 3. 3-1. Nathaly Riaño. 08001 Barcelona

• Send an email to holapersea@gmail.com informing the change, indicating: order number, the new product and the address for the change.

• When we receive the product, we will check that it is in good condition and proceed with the exchange.

Returns

Orders placed from the website, have a maximum period of 30 days to make changes.

Persea will not assume the cost of the return.

Procedure:

• Send an email to holapersea@gmail.com informing of the return, indicating: order number and the reason for the return.

• Send the product with its original packaging to the address, indicating inside the order number:

• C/ Carretes 3. 3-1. Nathaly Riaño. 08001. Barcelona

• When we receive the product, we will check that it is in good condition and proceed with the refund of the amount using the same payment method.

Important:

• In no case we will refund the amount of the shipping costs.

• We will not refund the amount of damaged or broken items that are not due to a manufacturing defect.

• We do not accept returns or exchanges of party and/or other products.

At Persea we have high quality standards and we care about customer satisfaction in this matter. In case you receive a broken or defective part, please contact us at holapersea@gmail.com and we will fix it.

Important: We do not accept returns or exchanges on special stock clearance offers.

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